Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 1, 2025
Personal Information
We collect information you provide directly to us, such as when you create an account, list a space, or contact us. This includes:
- Name, email address, and phone number
- Profile information and photos
- Payment information and billing address
- Property addresses and space details
- Communications with us and other users
Usage Information
We automatically collect information about how you use our services, including:
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- Search queries and booking history
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends and usage
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve your experience
- Facilitate connections between hosts and renters
We may share your information in the following situations:
With Other Users
When you book a space or list a property, we share relevant information with the other party to facilitate the transaction.
With Service Providers
We work with third-party companies to provide services like payment processing, customer support, and analytics.
For Legal Reasons
We may disclose information if required by law or to protect our rights, property, or safety.
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Account Information
You can update your account information at any time by logging into your account settings.
Marketing Communications
You can opt out of promotional emails by following the unsubscribe instructions in those emails.
Data Access and Deletion
You can request access to or deletion of your personal information by contacting us at privacy@prlio.com.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our services
- Provide personalized content and advertisements
- Improve our services and user experience
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: privacy@prlio.com
Phone: 1-800-PRLIO-1
Address: 123 Storage St, San Francisco, CA 94105