Safety & Security
Your safety and security are our top priorities. Learn about the measures we take to protect our community.
$1M Liability Insurance
Comprehensive coverage for property damage and liability claims.
Verified Renters
All renters undergo identity verification and background checks.
Secure Payments
All transactions are processed securely with fraud protection.
24/7 Support
Round-the-clock customer support for any issues or concerns.
Verified Hosts
All hosts are identity-verified and property-verified.
Reviewed Spaces
All storage spaces are reviewed and rated by the community.
Secure Access
Digital access codes and secure entry systems where available.
Dispute Resolution
Fair and transparent process for resolving any disputes.
Safety Features
Government ID verification and phone number confirmation for all users.
On-site verification of storage spaces and safety compliance checks.
24/7 emergency hotline for urgent safety concerns and incidents.
Safety Guidelines
For Hosts
- Ensure your space is clean, dry, and secure
- Provide accurate descriptions and photos
- Communicate clearly about access procedures
- Report any suspicious activity immediately
- Maintain appropriate insurance coverage
For Renters
- Read space descriptions and reviews carefully
- Communicate respectfully with hosts
- Follow all access rules and guidelines
- Store only legal and appropriate items
- Report any safety concerns promptly